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We're here. How can we help? Contact us anytime via email or call us from 10am - 6pm ET.

help@harrys.com 888 212 6855

TOP QUESTIONS

How does your Free Trial work?

When you sign up for a Shave Plan, we'll start you off with a Free Trial pack for just the cost of shipping ($3 in the US and $6 in Canada).
Our Free Trial pack contains a Truman handle, one blade, a 2 oz Foaming Shave Gel and a Travel Blade Cover, and we give you a 17 day trial period to test everything out and make sure the products are working for you.
After 17 days, we'll send you the first of your automatic Shave Plan shipments. We'll continue with those shipments at a regular interval that works best with your shaving needs. Our basic Blades Only Shave Plan costs $15 and most folks choose an interval of every 2, 3 or 5 months. You're in complete control of your Plan and can modify or cancel it at anytime!

How do I modify my Shave Plan?

You can modify your Shave Plan by going to your profile (harrys.com/profile). You're able to add or remove products, change the upcoming Send Date of your shipment, adjust the frequency of your shipments or cancel your plan. Just click on whatever section you'd like to modify and take it from there.

How long will it take my order to arrive?

We partner with the United States Postal Service, Canada Post, and the major parcel carriers to get your shaving products to you quickly. That typically takes about 5-10 business days, and you can always track it by visiting your Harry’s Profile, or using the Shipping Confirmation email that we send as soon as your order heads out into the world.
In the US, when you select our free shipping option, we send our packages using a service called Newgistics. Newgistics picks up your package for the first half of the journey, and then passes it off to the USPS—so it goes from your local Post Office to your doorstep that way. You can ship anywhere the USPS ships, including physical addresses and PO Boxes.
Expedited orders will ship via FedEx and be delivered right to your door! We offer 3-5 day ground shipping, 2-day shipping and 1-day shipping. Speedy shipments are great, but please note that expedited shipments can't be delivered to PO Boxes.
One and two day expedited shipments are not available for orders that contain Foaming Shave Gel (due to the fact that it comes in an aerosol can).
For our friends up north in Canada, shipping may take longer. Depending on your location, we estimate 3-12 business days for delivery. Mail costs in Canada are significantly higher than in the US, which is why we charge a $6 shipping fee on those orders. If you're ordering in Canada, all orders will ship via Canada Post.
Regardless of how you're shipping, you'll receive a tracking number from us in your inbox as soon as it ships!  

Can't login or forgot password?

Let's get you back into your account! First, since you've already created an account with us, be sure to select the bubble next to "Returning Customers" and then click on the words "Forgot Password?” just below the "Sign In" button.
Once you've clicked "Forgot Password?" simply type out the email you registered with us and we will automatically send a password reset email to your inbox. That means you’ll need to check your inbox and open up that email next!
Be sure to only click the "Forgot Password?" button once or you'll receive multiple emails. If this happens, just open the most recent password email we've sent to you (you can delete the older ones), otherwise you won't be able to successfully reset your password. Once you receive a password reset email you have 24 hours before it expires to open it up, click on the link inside and create a new password.

What's the difference between a Truman and a Winston?

The main difference between the Truman and the Winston is the material they’re made from. Just to clear up any confusion: they both use the same blade and provide the same great shave!
The Truman handle is designed with a rubberized matte material, texturized grip pattern and weighted core for maximum grip and control. The Winston is made from a lightweight aluminum and is coated in chrome with strategically placed rubberized grips.
Both handles have about the same weight, with the Truman coming in at 1.39 ounces and the Winston coming in at 1.32 ounces.

Where do you ship?

We currently ship to the entire United States and Canada! We also ship to US Military APO, FPO & DPO addresses, Puerto Rico, Guam, the US Virgin Islands, and Saipan. Shipping to these locations, as well as Hawaii and Alaska, tends to take a bit longer than shipping within the continental US, but we’re hard at work to speed up those delivery times. We’re also unable to offer expedited shipping to APO, FPO, and DPO addresses, as well as US territories, Hawaii and Alaska.
At this time, we don't ship internationally, but we hope to sometime in the near future.

How often should I change my blades?

We estimate our blades should last about 6-8 shaves, though it certainly depends on the type of hair you have and your blade-care habits.

Do you offer free shipping?

Within the United States, we offer free shipping on any order over $10. In Canada, we do not offer free shipping. Our standard economy option costs $6, but we're hoping to offer lower shipping costs to Canada in the future.

How can I get a Travel Blade Cover?

Travel blade covers can be purchased from this page for $1.
It's worth mentioning that you'll get free shipping on any order that's over $10 in the United States. Otherwise, there's a $3 shipping charge. We recommend adding one to your next blade order!
 

PRODUCT QUESTIONS

What's the difference between a Truman and a Winston?

The main difference between the Truman and the Winston is the material they’re made from. Just to clear up any confusion: they both use the same blade and provide the same great shave!
The Truman handle is designed with a rubberized matte material, texturized grip pattern and weighted core for maximum grip and control. The Winston is made from a lightweight aluminum and is coated in chrome with strategically placed rubberized grips.
Both handles have about the same weight, with the Truman coming in at 1.39 ounces and the Winston coming in at 1.32 ounces.

Do your blades have a trimmer blade on the back?

As of July 19th, 2016, yes! Our blades feature a Precision Trimmer on the top of the cartridge for detailed shaving of hard-to-reach places (like under your nose) and trimming/edging of sideburns and facial hair.

How often should I change my blades?

We estimate our blades should last about 6-8 shaves, though it certainly depends on the type of hair you have and your blade-care habits.  

Can women shave with Harry's?

Although our razors are designed with the face in mind, lots of women are happy Harry's customers.

Where are your products made?

Our blades are made in our very own factory in Germany! Our steel is sourced from Sweden, our handles were designed in New York and are manufactured in Hong Kong and our Shave Cream, Foaming Shave Gel and Post Shave Balm are made right here on the east coast. We take great care to create top quality products and we're glad to have found so many awesome partners that help us do that.

Do your blades contain nickel?

The steel used in our blades contains a trace amount of nickel, between 0.10% and 0.15%.

Do I have to use both your razor and your gel or cream?

Of course not. Our razors, Foaming Shave Gel, and Shave Cream were developed to work as great, standalone products, regardless of whether or not you use them together. That said, it never hurts to put great tires on a fast car.

Are your blades and handles compatible with other brands?

Our blades are designed to fit with our handles exclusively, and vice versa. They both complement each other really well and are designed for control and precision.

How many blades are in your cartridges?

Each cartridge contains 5 evenly spaced, German-engineered razor blades.

What's the best way to use your Shave Cream?

We always recommend taking a nice, long shower before shaving -- or at least rinsing your face well with warm water. This helps to hydrate your whiskers and soften them up before you get to shaving. 
Once your skin and hair are prepared, apply a thin layer of our moisturizing shave cream. The amount needed may vary depending on how much stubble you have accumulated, but a dollop the size of a half-inch thick quarter would be a good place to start. Then, spend 15-20 seconds massaging the cream into all the nooks and crannies of your face and neck, pick up your favorite Harry's razor, and get to shaving.

Do you test any of your products on animals?

We do not perform animal testing on any of our products, and that will never change.

What's the difference between your Foaming Shave Gel and Shave Cream?

The choice between Foaming Shave Gel and Shave Cream is one of preference. Our Foaming Shave Gel dispenses as a dense gel but quickly becomes a foam upon application, providing cushion and protection during your shave, while our Shave Cream applies more thinly and has the consistency of a lotion. It also allows for an equally smooth glide and close shave. Both products not only protect your face during the shave, but continue to moisturize afterwards.

Have questions about ingredients?

We care deeply about the quality of our products. There are no parabens or sulfates in our formulations, and all products are both gluten-free and vegan.If you need a full ingredient list for any reason, please reach out to us and we'll send it your way.

Can I use Harry's to shave my head?

Our razors are designed to shave your face, not your head. We’re working on developing products for head shaving but in the meantime, we recommend that you only use Harry’s blades for the purpose they were designed for: to shave your face. If you have any questions at all, please call or email, we’d love to discuss them with you.

The nozzle on my Foaming Shave Gel isn't working. What do I do?

If your Foaming Shave Gel is acting stubborn, here's a trick that might work:
  • Hold the Shave Gel in your dominant hand
  • Place your thumb right underneath the ridges of the nozzle (where you would normally press down to release the shave gel)
  • Push the nozzle forward using your thumb. At that moment, you should hear a “pop” letting you know that the safety seal has been broken.
Shave to your heart's content!
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How do I remove the blades from the plastic blade box?

1.  Hold the blade box in one hand so that the green side is on the top and the clear plastic is on the bottom. Position the box so that the Mammoth is right-side up and Harrys.com is on the side closer to you. 
  1. With your other hand, push the protruding lip on the side facing you, up and away from you. The box should open with relative ease.
  2. Insert the handle into the blade cartridge, and pull back gently to remove the blade from the box. Shave away!
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How do I remove the blade cartridge from my handle?

Hold the handle with one hand, with the Harry’s logo facing you (blade should be facing down). With that same hand, grip the pusher (plastic connector piece at the top of the handle) at its base with your thumb and forefinger on each side of the 2 lines. Slide the pusher away from the handle. The blade should pop off with ease!

How can I get a Travel Blade Cover?

Travel blade covers can be purchased from this page for $1.
It's worth mentioning that you'll get free shipping on any order that's over $10 in the United States. Otherwise, there's a $3 shipping charge. We recommend adding one to your next blade order!

ORDER QUESTIONS

How do I change or cancel my order?

We try to fill and send orders as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. If you're on a Shave Plan, you can change the timing of your shipments on your Profile page. For other orders, please feel free to reach out to our Customer Experience team at help@harrys.com or 888-212-6855 and we'll do our best to get you taken care of.

What is your return policy?

We love the products we’ve made, and we think you will too. If, after 5-8 shaves, you find that you're unhappy for any reason, just let us know so that we can help you return your products within 30 days of receipt for a full refund. 
It's helpful to remember it does take some time to adjust to a new shave system. Experimenting with the angle and pressure should help you find the right approach to giving you a great shave with our razor.

Can I send a gift from Harry's to my friends?

While we don't currently offer giftable Shave Plan subscriptions, you can definitely send anything from the Products page of our website as a gift. We even have a note card you can fill out to personalize the package!

Do you offer free shipping?

Within the United States, we offer free shipping on any order over $10. In Canada, we do not offer free shipping. Our standard economy option costs $6, but we're hoping to offer lower shipping costs to Canada in the future.
 

Can't login or forgot password?

Let's get you back into your account! First, since you've already created an account with us, be sure to select the bubble next to "Returning Customers" and then click on the words "Forgot Password?” just below the "Sign In" button.
Once you've clicked "Forgot Password?" simply type out the email you registered with us and we will automatically send a password reset email to your inbox. That means you’ll need to check your inbox and open up that email next!
Be sure to only click the "Forgot Password?" button once or you'll receive multiple emails. If this happens, just open the most recent password email we've sent to you (you can delete the older ones), otherwise you won't be able to successfully reset your password. Once you receive a password reset email you have 24 hours before it expires to open it up, click on the link inside and create a new password.

Where do you ship?

We currently ship to the entire United States and Canada! We also ship to US Military APO, FPO & DPO addresses, Puerto Rico, Guam, the US Virgin Islands, and Saipan. Shipping to these locations, as well as Hawaii and Alaska, tends to take a bit longer than shipping within the continental US, but we’re hard at work to speed up those delivery times. We’re also unable to offer expedited shipping to APO, FPO, and DPO addresses, as well as US territories, Hawaii and Alaska.
At this time, we don't ship internationally, but we hope to sometime in the near future.

How long will it take my order to arrive?

We partner with the United States Postal Service, Canada Post, and the major parcel carriers to get your shaving products to you quickly. That typically takes about 5-10 business days, and you can always track it by visiting your Harry’s Profile, or using the Shipping Confirmation email that we send as soon as your order heads out into the world.
In the US, when you select our free shipping option, we send our packages using a service called Newgistics. Newgistics picks up your package for the first half of the journey, and then passes it off to the USPS—so it goes from your local Post Office to your doorstep that way. You can ship anywhere the USPS ships, including physical addresses and PO Boxes.
Expedited orders will ship via FedEx and be delivered right to your door! We offer 3-5 day ground shipping, 2-day shipping and 1-day shipping. Speedy shipments are great, but please note that expedited shipments can't be delivered to PO Boxes.
One and two day expedited shipments are not available for orders that contain Foaming Shave Gel (due to the fact that it comes in an aerosol can).
For our friends up north in Canada, shipping may take longer. Depending on your location, we estimate 3-12 business days for delivery. Mail costs in Canada are significantly higher than in the US, which is why we charge a $6 shipping fee on those orders. If you're ordering in Canada, all orders will ship via Canada Post.
Regardless of how you're shipping, you'll receive a tracking number from us in your inbox as soon as it ships!

SHAVE PLAN QUESTIONS

How does your Free Trial work?

When you sign up for a Shave Plan with us, we'll start you off with a Free Trial pack for just the cost of shipping ($3 in the US).
Our Free Trial pack contains a handle, one blade, a 2 oz Foaming Shave Gel and a Travel Blade Cover and we give you a 17 day trial period to test everything out and make sure the products are working for you.
After 17 days, we'll ship you the first of your automatic Shave Plan shipments. We'll continue with those shipments at a regular interval that works best with your shaving needs. Our Blades Only Shave Plan costs $15 and most folks choose an interval of every 2, 3 or 5 months. You're in complete control of your Plan and can modify or cancel it at anytime!

Can I sign up for a Shave Plan without a Free Trial?

Definitely. If you'd like to dive right into a Shave Plan without a Free Trial, you can do that from this page. Surprise! You'll still get a free Truman handle.

How do I modify my Shave Plan online?

You’re in complete control of your plan, and can change or cancel anytime by visiting your Profile page. You can add or remove products, change the upcoming Send Date of your shipment, adjust the frequency of your shipments or cancel your Plan. Just click on whatever section you'd like to modify and take it from there.

How do I cancel my Shave Plan online?

You can cancel your Shave Plan through your Profile page by clicking the words "Cancel Plan." We hate to see you go, though! If you have any feedback as to why you wanted to cancel, feel free to send us a note at help@harrys.com with your thoughts.

Do I have to sign up for a Shave Plan subscription?

No! If you’d rather order as-needed, you can do that through the Products page of our website, however our Free Trial is only available when you sign up for a Shave Plan subscription.

PAYMENT QUESTIONS

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. And we rarely turn down homemade cookies. However, we do not accept PayPal or pre-paid cards at this time. 

I see 'Stripe' on my bank statement—what’s that?

Stripe is one of our payment partners. In some cases, you might see 'Stripe' (or a variation of Stripe) on your credit card statement within the first 24 hours of placing your order. Within a day, Harry's should appear on your statement in its place. If you have any questions or concerns about this, just reach out and we can help confirm your order!

I'm purchasing from Canada—why is my card being declined?

We understand this can be frustrating when you're just trying to get your shave on. Some Canadian banks don't verify via billing address (which is a main verification method we use), so when we request that verification from your bank, you see an error message—not because the billing address is wrong, but because the bank simply does not provide that verification service.
If you happen to have an Apt/Unit, try giving this a shot: when you enter your billing address, enter your unit number followed by a hyphen and then your street address in line 1. So, if you live in Apt. 35 at 5 John St, address line 1 would read 35-5 John St.
If you don't have an Apt/Unit or are still getting an error after trying the above, the best thing to do is try another card. We apologize for the inconvenience!

How do I use my redemption code?

Go to harrys.com/redeem and enter your redemption code. Once you do so, you should see those items that the code is valid for pop up into your cart—please note that the order total will be $0.00.
If for any reason this process does not work, try adding those same items (that the coupon code is valid for) to your cart, proceed through checkout, and click the “Apply Coupon Code” link on the Shipping Information screen. Entering in your code will then apply the discount.
Your coupon code is good to go for 90 days (unless otherwise noted) after it was first generated.

There is a $1 charge on my bank statement—what’s that about?

Don’t worry, that $1 is merely a holding charge. As soon as your order ships out, you will be charged for exactly the total of your order, and that $1 will drop off your statement immediately. It's just your bank talking to our bank saying 'Yup, this is a valid account.'

COMPANY QUESTIONS

Can I purchase Harry's products at retail locations?

Yes! Our products are available in all Target stores and online at target.com/harrys. We also have partnerships with J. Crew and Nordstrom. Both stores carry our Truman sets, though they're not available at every location so we recommend contacting your local stores to check for availability.

Where is your factory?

Our factory is located in Eisfeld, Germany—nestled between Munich and Frankfurt. It’s in a beautiful region that’s home to some of the best manufacturing and engineering companies in the world. You can read more about it on our Factory Page  

MOBILE APP

Do you have a Mobile App?

We do and it's great! Our iOS App provides a super convenient option for ordering and re-ordering shave supplies. Download and install the app on your mobile device in order to easily browse through our products and place orders using existing account information. The app is currently optimized for iOS 9.0 and up.

How do I remove something from my cart in the app?

If you're on the Checkout screen, tap the back arrow in the top left-hand corner of your screen. Once you're on the Cart screen you can tap the minus sign under any product to decrease the quantity of that item in your order.
If you'd like to remove an item from your cart completely, swipe left on that item and tap the 'Delete' button that appears to the right.

I'm checking out in the app, how do I apply my Coupon Code?

You can apply your coupon code on the 'Checkout' screen under your order summary. Just tap the 'Add' button on the right side of the screen and enter your code. Our coupon codes are not case sensitive. Most of our coupon codes will only work if you're using it on your first order. If you're a returning customer, feel free to pass your code along to a friend who may want to try us out for the first time—we would really appreciate it!