Get In Touch

We're here. How can we help? Contact us anytime via email or call us from 10am - 6pm, Mon-Fri GMT.

ukhelp@harrys.com 0808 164 8618

TOP QUESTIONS

How often should I change my blades?

We estimate our blades should last about 6-8 shaves, though it will depend on the type of hair you have and your blade-care habits.

What's the difference between a Truman and a Winston?

The main difference between the Truman and the Winston is the material they’re made from. They both use the same blade and provide the same great shave. The Truman handle is designed with a rubberised matte material, texturised grip pattern and weighted core for maximum grip and control. The Winston is made from a lightweight aluminium and is coated in chrome with strategically placed rubberised grips. Both handles have about the same weight, with the Truman coming in at 39.41 grams and the Winston coming in 37.42 grams.

How do I cancel my Shave Plan online?

You can cancel your Shave Plan through the Your Details section of your Profile, by clicking "Cancel Plan" on the bottom-left of the screen. We hate to see you go, though! If you have any feedback as to why you wanted to cancel, feel free to send us a note at ukhelp@harrys.com with your thoughts.

How does your Trial work?

A Trial pack contains all you need for about 2 weeks of shaving - time for you to test out all the products and make sure you're happy with them. It costs just £3.95, which covers the cost of delivery. During the sign up process you tell us how often you shave, so after 17 days we will dispatch the first of your automatic Shave Plan deliveries and continue sending every 2-5 months depending on frequently you need them. Remember, you're in complete control and can easily modify or cancel anytime! It is worth noting that only 1 Trial Set can be ordered per account for the discounted price. Additional orders for the Trial Set are charged at full price.

How do I modify my Shave Plan?

You can modify your Shave Plan by going to your Profile Page. You're able to add or remove products, change the upcoming Send Date of your delivery, or adjust the frequency of your deliveries in your plan. Just click on whatever section you'd like to modify and take it from there.

Can't login or forgot password?

First, since you've already created an account with us, be sure to click the link that says Already have an account? Sign In then click on the "Forgot Password?" link below.
Once you've clicked "Forgot Password?" simply type in your email address and hit submit, and we'll send a password reset email to your inbox. Make sure you use the email address you've been receiving Harry's emails with.
It should only take a couple minutes for the password reset email to arrive in your inbox. You don't need to do the "Forgot password?" process more than once, or you'll receive multiple emails. If this happens, just use the most recent email we've sent, otherwise you won't be able to successfully reset your password.
Once you receive a password reset email you'll have 24 hours before it expires to open it up, click on the link inside, and create a new password.

Where do you ship?

We ship across the UK, including the Highlands and Islands, Isle of Man, Scilly Isles and Channel Islands. We can also ship to BFPO addresses and PO Boxes. At this time we don't ship to the Republic of Ireland or mainland Europe, but we love guys all around the world and hope to ship to more countries soon.

How long will it take my order to arrive?

We offer Standard Delivery, which takes 2-3 business days, Next Day Delivery and Next Day AM Delivery. Shipping to BFPO address and addresses outside of the UK Mainland tend to take a bit longer. We'll email you tracking information as soon as your order ships so you can keep an eye on your package.

Do you offer free shipping?

We offer free Standard Delivery on all orders of £10 and over. If you choose to sign up to one of our Shave Plans then your regular delivery will have no shipping cost.

What if I'm not in when my order is delivered?

If you're not in when we try to deliver your order then we'll leave it in a safe place or with a neighbour. Very occasionally we might leave a card with more instructions, but we know how annoying this can be so try not to make a habit of it. You can always get your order delivered to your work address too.

How do I switch to a different region on Harrys.com?

Switch to the US Site here
Switch to the CA Site here
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PRODUCT QUESTIONS

What's the difference between a Truman and a Winston?

The main difference between the Truman and the Winston is the material they’re made from. They both use the same blade and provide the same great shave. The Truman handle is designed with a rubberised matte material, texturised grip pattern and weighted core for maximum grip and control. The Winston is made from a lightweight aluminium and is coated in chrome with strategically placed rubberised grips. Both handles have about the same weight, with the Truman coming in at 39.41 grams and the Winston coming in 37.42 grams.

Do your blades have a trimmer blade on the back?

Yes! Our blades feature a Precision Trimmer on the top of the cartridge for detailed shaving of hard-to-reach places (like under your nose) and trimming/edging of sideburns and sculpting facial hair.

How often should I change my blades?

We estimate our blades should last about 6-8 shaves, though it will depend on the type of hair you have and your blade-care habits.

Can women shave with Harry's?

Although our razors are designed with the face in mind, lots of women are happy Harry's customers.

Where are your products made?

Our blades are made in our very own factory in Germany. Our steel is sourced from Sweden, our handles were designed in New York and are manufactured in Hong Kong and our Shave Cream, Foaming Shave Gel and Post Shave Balm are made in the USA. We take great care to create top quality products and we're glad to have found so many fantastic partners that help us do that.

Do I have to use both your razor and your gel or cream?

Of course not. Our razors, Foaming Shave Gel, and Shave Cream were developed to work as great, standalone products, regardless of whether or not you use them together. That said, it never hurts to put great tyres on a fast car.

Are your blades and handles compatible with other brands?

Our blades are designed to fit with our handles exclusively, and vice versa. They work together really well and are designed for control and precision.

How many blades are in your cartridges?

Each cartridge contains 5 evenly spaced, German-engineered razor blades.

What's the best way to use your Shave Cream?

We always recommend taking a nice, long shower before shaving - or at least rinsing your face well with warm water. This helps to hydrate your whiskers and soften them up before you get to shaving. Once your skin and hair are prepared, apply a thin layer of our moisturising shave cream. The amount needed may vary depending on how much stubble you have accumulated, but a dollop the size of a 10p piece would be a good place to start. Then spend 15-20 seconds massaging the cream into all the nooks and crannies of your face and neck, pick up your favourite Harry's razor, and get to shaving.

Do you test any of your products on animals?

We do not perform animal testing on any of our products, and there are no plans to change that.

What's the difference between your Foaming Shave Gel and Shave Cream?

The choice between Foaming Shave Gel and Shave Cream is one of preference. Our Foaming Shave Gel dispenses as a dense gel but quickly becomes a foam upon application, providing cushion and protection during your shave, while our Shave Cream applies more thinly and has the consistency of a lotion. It also allows for an equally smooth glide and close shave. Both products not only protect your face during the shave, but continue to moisturise afterwards.

Have questions about ingredients?

We care deeply about the quality of our products. There are no parabens or sulphates in our formulations, and all products are both gluten-free and vegan. If you need a full ingredient list for any reason, please reach out to us and we'll send it your way.

Can I use Harry's to shave my head?

Our razors are designed to shave your face, not your head. We recommend that you only use them to shave your face.

How do I remove the blades from the plastic blade box?

Hold the blade box in one hand so that the green side is on the top and the clear plastic is on the bottom. Position the box so that the Mammoth is right-side up and Harrys.com is on the side closer to you. With your other hand, push the protruding lip on the side facing you, up and away from you. The box should open with relative ease. Insert the handle into the blade cartridge, and pull back gently to remove the blade from the box. Shave away!
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ORDER QUESTIONS

How do I change or cancel my order?

We try to fill and send orders as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. If you're on a Shave Plan, you can change the timing of your deliveries on your Profile page. For other orders, please feel free to reach out to our Customer Experience team at ukhelp@harrys.com and we'll do our best to get you taken care of.

What is your return policy?

We love the products we’ve made, and we think you will too. If, after 5-8 shaves, you find that you're unhappy for any reason, just let us know so that we can help you return your products within 30 days of receipt for a full refund. It's helpful to remember it does take some time to adjust to a new shave system. Experimenting with the angle and pressure should help you find the right approach to giving you a great shave with our razor.

Can I send a gift from Harry's to my friends?

While we don't currently offer giftable Shave Plan subscriptions, you can definitely send anything from the Products page of our website as a gift straight to your friend's address.

Do you offer free shipping?

We offer free Standard Delivery on all orders of £10 and over. If you choose to sign up to one of our Shave Plans then your regular delivery will have no shipping cost.

What if I'm not in when my order is delivered?

If you're not in when we try to deliver your order then we'll leave it in a safe place or with a neighbour. Very occasionally we might leave a card with more instructions, but we know how annoying this can be so try not to make a habit of it. You can always get your order delivered to your work address too.

What delivery options do you offer?

We currently offer three delivery options: Standard - this takes 2-3 working days and costs £3.95. Orders over £10, or any shave plan shipments, are free. Deliveries are made 8am-8pm Monday to Friday and 8am-5pm on Saturdays. Next day - order before 4pm to receive your order the next day, Monday to Friday, for £5.95. Deliveries are made 8am-8pm Monday to Friday. Next day AM - order before 4pm to receive your order before noon the next working day, for £7.95. Deliveries are made 8am-12pm Monday to Friday.

Why isn't my postcode accepted?

When entering your postcode, be sure to put a space in between the two parts. For example, WC1A9NH should be entered as WC1A 9NH.
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SHAVE PLAN QUESTIONS

How does your Trial work?

A Trial pack contains all you need for about 2 weeks of shaving - time for you to test out all the products and make sure you're happy with them. It costs just £3.95, which covers the cost of delivery. During the sign up process you tell us how often you shave, so after 17 days we will dispatch the first of your automatic Shave Plan deliveries and continue sending every 2-5 months depending on frequently you need them. Remember, you're in complete control and can easily modify or cancel anytime! It is worth noting that only 1 Trial Set can be ordered per account for the discounted price. Additional orders for the Trial Set are charged at full price.

How do I modify my Shave Plan online?

You can add or remove products, change the upcoming Send Date of your delivery, or adjust the frequency of your deliveries from your Profile Page. Just click on whatever section you'd like to modify and take it from there.

How do I cancel my Shave Plan online?

You can cancel your Shave Plan through the Your Details section of your Profile, by clicking "Cancel Plan" on the bottom-left of the screen. We hate to see you go, though! If you have any feedback as to why you wanted to cancel, feel free to send us a note at ukhelp@harrys.com with your thoughts.

Do I have to sign up for a Shave Plan subscription?

No! If you’d rather order as-needed, you can do that through the Products page of our website. Our Trial is only available when you sign up for a Shave Plan subscription.
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PAYMENT QUESTIONS

What forms of payment do you accept?

We accept Visa, MasterCard and American Express. Unfortunately we're not able to accept PayPal or pre-paid cards at this time.

I see 'Stripe' on my bank statement—what’s that?

Stripe is one of our payment partners. In some cases, you might see 'Stripe' (or a variation of Stripe) on your credit card statement within the first 24 hours of placing your order. Within a day, Harry's should appear on your statement in its place. If you have any questions or concerns about this, just reach out and we can help confirm your order.

I'm trying to purchase from outside of the UK and my card is being declined. why is that?

We understand this can be frustrating when you're just trying to get your shave on. Right now we only deliver to the UK, but we hope to ship to more countries soon. If you're ordering for delivery within the UK, please get in touch with our Customer Experience team at ukhelp@harrys.com or 0808 164 8618 and we'll do our best to get you taken care of.

How do I use my voucher or promo code?

Go to https://harrys.com/en/gb redeem and enter your voucher code. Once you do so, you should see those items that the code is valid for pop up into your cart - please note that the order total will be £0.00. If for any reason this process does not work, try adding those same items (that the promo code is valid for) to your cart, proceed through checkout, and click the “Promo Code” link on the Shipping Information screen. Entering in your code will then apply the discount. Your promo code is good to go for 90 days (unless otherwise noted) after it was first generated.

There is a £1 charge on my bank statement — what’s that about?

Don’t worry, that £1 is merely a holding charge. As soon as your order ships out, you will be charged for exactly the total of your order, and that £1 will drop off your statement immediately. It's just your bank talking to our bank saying, "This is a valid account."
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COMPANY QUESTIONS

Can I buy Harry's products in my favourite shop?

Yes! Harry's products can now be purchased at Boots and via Boots.com.

Where is your factory?

Our factory is located in Eisfeld, Germany - nestled between Munich and Frankfurt. It’s in a beautiful region that’s home to some of the best manufacturing and engineering companies in the world. You can read more about it on our Factory Page.

Do you have a Mobile App?

We do, but our iOS App isn't quite ready for the UK yet. We hope we can share it with you soon. Stay tuned!
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