Get In Touch

We're here. How can we help? Contact us anytime via email or call us from 10am - 5pm, Mon-Fri GMT.

ukhelp@harrys.com 0808 164 8618

CORONAVIRUS (COVID-19) INFORMATION

Can I still place an order for delivery?

We are still open online and taking orders, although some orders are taking a bit longer to make it through our delivery partners’ network. Any orders for next day delivery need to be placed before 4pm.

Can I still contact you?

We’re very busy at the moment. It’s best, and fastest, to contact us via email. Our phone lines are open 10am - 5pm, Monday - Friday, and you can also chat with us whenever you see the chat button on the website.
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TOP QUESTIONS

How do I cancel my Shave Plan?

You can cancel your Shave Plan straight from your Harry's Profile. Just go to the Your Details tab and click "Cancel Plan" on the bottom-left of the screen.

How do I make changes to my Shave Plan?

You can modify your Shave Plan straight from your Harry's Profile. From there you can add or remove products and change your next shipment date.

I can't log in, or I've forgotten my password

Head to the Sign In page and click "Forgot Password". Enter your email address and click submit and we'll send a password reset email to your inbox. Make sure to check your spam folder if it hasn't arrived in a few minutes.
If you're still having trouble, it could be that you made a typo in your email address when you signed up to Harry's. Please get in touch with us and we can help locate your account.

Why isn't my payment accepted?

Make sure that you've entered your billing postcode along with your payment information.
The shipping and billing postcodes you have entered should have a space between the two parts (e.g. WC2N 4AZ) and no additional spaces before or after. If you have recently moved, please try the postcode associated with your previous address as these details may not have updated with your bank yet.

Where do you deliver to?

We deliver to the UK, including the Highlands and Islands, Isle of Man, Scilly Isles and Channel Islands. We can also ship to BFPO address and PO Boxes.

Do you offer Next Day delivery?

Yes, we do for an extra £5.95.
Our cut off time for next day delivery is 4pm Monday to Thursday. If you select next day delivery before 4pm Monday to Thursday it will be processed, dispatched and with you the next working day.
Orders placed after 4pm will be processed the next day and delivered the day after that.
Any orders placed on Friday, Saturday or Sunday will be processed on Monday and delivered the following day.
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ORDER QUESTIONS

How do I change or cancel my order?

We try to pack and send orders as quickly as possible, which may mean it's too late to change or cancel an order. If you're on a Shave Plan you can change the timing of your deliveries from your Harry's Profile. We'll also send you a reminder two days before your Shave Plan is due to dispatch in case you want to make any changes.
For other orders, please get in touch with us and we'll see what we can do.

What is your return policy?

All products purchased from Harry's.com are covered by the Harry's Quality Guarantee. If you don't love the product, return it within 30 days for a full refund. Just contact us and we'll take care of it.

Where do you deliver to?

We deliver to the UK, including the Highlands and Islands, Isle of Man, Scilly Isles and Channel Islands. We can also ship to BFPO address and PO Boxes. Any orders for next day delivery need to be placed before 4pm.

What if I'm not in when my order is delivered?

Some products are too big to fit through a standard letterbox. If you're not in when your order arrives our delivery partner will attempt to deliver a further two times, or leave it in a safe place or with a neighbour. In some instances they may need to leave a card with additional instructions.
You can track your Harry's order by clicking the "Track Package" button in you dispatch email, or from your Order History.

I can't log in, or I've forgotten my password

Head to the Sign In page and click "Forgot Password". Enter your email address and click submit and we'll send a password reset email to your inbox. Make sure to check your spam folder if it hasn't arrived in a few minutes.
If you're still having trouble, it could be that you made a typo in your email address when you signed up to Harry's. Please get in touch with us and we can help locate your account.
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PRODUCT QUESTIONS

Do your blades have a trimmer on the back?

Our blades have a precision trimmer on the top of the cartridge. This is great for getting hard-to-reach places (like under your nose) as well as detailed shaving and edging of moustaches and sideburns.

Which handle is heavier?

The Truman handle is about 2 grams heavier. The Truman weighs 39.4 grams and the Winston weighs 37.4 grams.

How often should I change my blades?

Our blades generally last about 6-8 shaves, though this will depend on your hair type and shaving habits.

Can women shave with Harry's?

Lots of women are happy Harry's customers.

Where are your blades made?

Our blades are made from Swedish steel at our own factory, which is located in Eisfeld, Germany. You can read more about our factory here.

Are your blades and handles compatible with other brands?

Our blades are designed to fit exclusively with our handles. They are not designed to work with any other brands.

How many blades are in your cartridges?

Each cartridge contains five evenly spaced razor blades, plus one precision trimmer blade on the back.

Do you test any of your products on animals?

All of our products are vegan, with the exception of Texturising Putty, which contains lanolin. We do not perform animal testing on any of our products and there are no plans to change that.

Can I use Harry's to shave my head?

Our razors were designed to shave your face, so we don't recommend them for head-shaving.
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SHAVE PLAN QUESTIONS

How does your Trial work?

Our Trial Set is available for £3.95 when you sign up for a Shave Plan. The Trial Set contains a Truman handle, a Harry's Blade, a Travel Blade Cover and a travel size Shave Gel.
During the sign up process you'll answer some questions about your shaving habits, and we'll create a Shave Plan just for you. After about two weeks with the Trial Set, we'll send you an email letting you know that your first Shave Plan is due to be dispatched. You can modify or cancel your Shave Plan at any time from your Harry's Profile.
Only one Trial Set can be ordered per account for the discounted price. Additional Trial Set orders are charged at the full price of £11.50.

How do I cancel my Shave Plan?

You can cancel your Shave Plan straight from your Harry's Profile. Just go to the Your Details tab and click "Cancel Plan" on the bottom-left of the screen.

How do I modify my Shave Plan?

You can modify your Shave Plan straight from your Harry's Profile. From there you can add or remove products and change your next shipment date.

Is a Shave Plan the only way to get Harry's?

You can order as-needed from our products page, no Shave Plan required. You can also buy Harry's in-store at Boots and online at Boots.com.
Our £3.95 Trial Set is only available when you sign up for a Shave Plan at Harrys.com.

I'm logged in but I can't see my Shave Plan or order history

You could be seeing one of our international sites. To switch between regions, just use these links:

How do I update my delivery address?

To change your delivery address simply log in to your Harry's Profile and follow these steps: 1. Sign in to your Profile and click 'Your Shave Plan' in the bottom left of the screen 2. Click 'Delivery Address' in the bottom left of the window. A pop-up will appear from the right and click 'Add Address' 3. Enter your new delivery and click 'Save Address' at the bottom 4. Your new shipping address has been added

How do I update my payment card?

To update your payment method, simply log in to your Harry's Profile and follow these steps: 1. Under "Your Next Box” scroll down to "Payment Method" and choose "Add Card" 2. Once you have entered the information click "Save Card" to make sure that information is saved 3. Your Shave Plan will charge to that new card going forward

How do I delete a payment card?

To delete your billing information from your profile, simply login to your Harry's Profile and head over to the Your Details tab. There you will see all the payment cards stored on your profile. Click the card you wish to delete and choose 'Delete card'. You will not be able to delete a card that is associated with a Shave Plan. To change this head over to 'Your next box' where you can change the payment method in the subscription settings.
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PAYMENT QUESTIONS

Why isn't my payment accepted?

Make sure that you've entered your billing postcode along with your payment information.
The shipping and billing postcodes you have entered should have a space between the two parts (e.g. WC2N 4AZ) and no additional spaces before or after. If you have recently moved, please try the postcode associated with your previous address as these details may not have updated with your bank yet.

What methods of payment do you accept?

We accept Visa, Mastercard and American Express. We are not able to accept PayPal or pre-paid cards at this time.

How do I use my voucher or promo code?

You can enter your code at the bottom right of the checkout page. Type the code into the box labelled "Coupon code" and click apply. Once that's done your basket should update with the products or discount the promo code is valid for.

Why am I being asked for additional information to complete my purchase?

As part of a new European regulatory requirement, your card issuer may request additional information to complete online payments (e.g., a one-time code sent to your phone or fingerprint authentication through your mobile banking app). Contact your card issuer if you have problems completing this step.

Will I have to provide additional information every time I make a purchase?

Not necessarily, it’s up to your card issuer to trigger the prompt for this additional information. You should contact them if you’d like more details.
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