Get In Touch

We're here. How can we help? Contact us at any time.

help@harrys.com 888 212.6855

TOP QUESTIONS

What's the difference between a Truman and a Winston?

The main difference between the Truman and the Winston are in their material and weight. Just to clear up any confusion: they both use the same blade and provide the same great shave.

The Truman handle is designed with a rubberized matte material, texturized grip pattern and weighted core for maximum grip and control. The Winston has a metal core and is coated in chrome with strategically placed rubberized grips for even more control while you shave. Both razors are designed to optimize performance and control for their given weight. As for the actual weight, the Truman's weight (without a cartridge) is 1.39 ounces and the Winston's weight (without a cartridge) is 1.32 ounces.

How does your Free Trial work?

First, congratulations on signing up for a Free Trial -- you’re in for a great shaving experience.

You can subscribe to a Shave Plan and get a trial box of shave supplies, on us — just cover the $3 shipping.

Two weeks after you receive your Free Trial, we’ll send you the first shipment of your Shave Plan. Each shipment lasts about 3 months, and you’ll be billed $15 for each shipment. 

You can cancel or modify your plan at anytime after your Free Trial order by visiting your Profile page

How do I modify my Shave Plan?

You’re in complete control of your plan, and can change or cancel anytime by visiting your Profile page. This section allows you to make changes to your plan, including add or remove product, or changing the cadence of your shipments, which you can do by clicking into each section on your personal shave plan.

 

Can't login or forgot password?

Let's get you back into your account! First, if you've already created an account with us be sure to sign-in as a "Returning User". If that isn't the issue then click the "Forgot Password" link once on the sign-in screen. Once you click the link, an email will be automatically sent to your inbox and your screen will automatically go back to the sign-in page. You'll need to check your inbox for the email we've sent to reset your password.

Be sure to only click the Forgot Password button only once or you'll receive multiple emails. If this happens just make sure that you only use the most recent email to reset your password, otherwise you won't be able to successfully reset your password. Once you receive a password reset email you have 24 hours before it expires. Follow the steps in the email and you'll be all set!

How long will my order take to arrive?

We partner with the United States Postal Service, Canada Post, and the major parcel carriers to get your shaving products to you quickly. That typically takes about 5-10 business days, and you can always track it by visiting your Harry’s profile, or using the Shipping Confirmation email that we send as soon as your order heads out into the world.  

When you select our free shipping option, we send our packages using either DHL SmartMail or FedEx SmartPost. Both DHL SmartMail and FedEx pick up your package for the first half of the journey, and then pass it off to the USPS -- so it goes from your local Post Office to your doorstep. You can ship anywhere the USPS ships, including physical addresses and PO Boxes.

Expedited orders will ship via FedEx, and be delivered right to your door! Speedy shipments are great, but please note that expedited shipments can't be delivered to PO Boxes, or contain our Foaming Shave Gel.

For our friends up north in Canada, shipping may take longer. Depending on your location, we estimate 3-12 business days for delivery. For orders in Canada, the costs are also significantly higher which is why we charge a $6 shipping fee on those orders.If you're ordering in Canada, all orders will ship via Canada Post. 

Regardless of how you're shipping, you'll receive a tracking number from us in your inbox as soon as it ships!

 

How do I remove the blade cartridge from my handle?

Hold the handle with one hand, with the Harry’s logo facing you (blade should be facing down). With that same hand, grip the pusher (plastic connector piece at the top of the handle) at its base with your thumb and forefinger on each side of the 2 lines. Slide the pusher away from the handle. The blade should pop off with ease!

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How often should I change my blades?

Due to their fine steel and precision grinding, our blades are incredibly durable. Our German partners attest that they will perform well for long, long periods of time. Of course, because Harry’s blades also happen to be affordable, we couldn’t blame you for wanting to indulge in the luxury of changing them a little more frequently. Many guys tell us that they like to change their blades every 6-8 shaves. Whether you change blades every day or every month, we’re here to help talk you through it. Feel free to call us at (888) 212.6855 or email us at help@harrys.com anytime.

Are your blades and handles compatible with other brands?

Our blades are designed to fit with our handles exclusively, and vice versa. They both complement each other really well and are designed for control and precision.

Where do you ship?

We currently ship to the entire United States, Canada, and all US Military locations around the world via their APO, FPO & DPO addresses. In addition, we ship to Puerto Rico, Guam, the US Virgin Islands, and Saipan (though, along with Hawaiian & Alaskan residents, you may experience slightly longer delivery times).

Standard Economy Shipping takes between 5-10 business days. If for any reason you need to receive your order in fewer than 5 business days, you can expedite the processing of your order for an additional fee.  Unfortunately, we are unable to expedite shipping to our beloved Alaska, Hawaii and US territories customers. 

Please note that if you have Foaming Gel in your order, 1-day and 2-day shipping options are not available due to the fact that aerosol canisters cannot be delivered by air. 

At this time, we don't ship internationally, but we hope to sometime in the near future. 

Do you offer free shipping?

Within the United States, we offer free shipping on any order over $10. In Canada, we do not offer free shipping. Our standard economy option costs $6, but we're hoping to offer lower shipping costs to Canada in the future.

How can I get a travel blade cover?

Travel blade covers can be purchased from this page for $1.

It's worth mentioning that you'll get free shipping on any order that's over $10 in the United States. Otherwise, there's a $3 shipping charge. We recommend adding one to your next blade order!

 

PRODUCT QUESTIONS

What's the difference between a Truman and a Winston?

The main difference between the Truman and the Winston are in their material and weight. Just to clear up any confusion: they both use the same blade and provide the same great shave.

The Truman handle is designed with a rubberized matte material, texturized grip pattern and weighted core for maximum grip and control. The Winston has a metal core and is coated in chrome with strategically placed rubberized grips for even more control while you shave. Both razors are designed to optimize performance and control for their given weight. As for the actual weight, the Truman's weight (without a cartridge) is 1.39 ounces and the Winston's weight (without a cartridge) is 1.32 ounces.

I see there's a new Winston Handle and new blades! Tell me about them.

There are! We're so excited to introduce our new generation of products. Check out https://closer.harrys.com

For our Winston Handle, we incorporated some customer feedback and added additional features to improve functionality. The beautiful chrome handle will now be accented with a strategically placed rubberized grip for even more control while you shave. The polished, chrome finish reinforces the Winston's classic, yet high quality, feel. It has the same substance and control as the original while incorporating new features!

Don't worry, while the Winston handle has been upgraded, it still fits the same, high-quality Harry's blades that you know and love. The new handle will fit both our new and improved blades and the prior design, in case you still have some of those around.

Our new blade cartridge offers even more of what you need for a close and comfortable shave. We've added a Precision Trimmer to the top of the cartridge for hard to reach places like under your nose and trimming/edging your sideburns and facial hair. Improved flexibility in the hinge allows for more comfortable glide against the contours of your face while the aloe lubrication strip provides a smooth finish.

In the spirit of moving forward, our previous handle and blades will no longer be available, but we know you'll love these products just as much (or even more).

Do your blades have a trimmer blade on the back?

As of July 19, we do! Our second generation of blades offers even more of what you need for a close and comfortable shave. We've added a Precision Trimmer ("trimmer blade")  to the top of the cartridge for detailed shaving for hard to reach places (under your nose) and trimming/edging (sideburns, shaping facial hair). Improved flexibility in the hinge allows for a more comfortable glide against the contours of your face while the aloe lubrication strip provides a smooth finish. Consumer tests showed a significant preference for Gen 2 blades over Gen 1. It's our best shave yet and you can get more information here: https://closer.harrys.com/

How often should I change my blades?

Due to their fine steel and precision grinding, our blades are incredibly durable. Our German partners attest that they will perform well for long, long periods of time. Of course, because Harry’s blades also happen to be affordable, we couldn’t blame you for wanting to indulge in the luxury of changing them a little more frequently. Many guys tell us that they like to change their blades every 6-8 shaves. Whether you change blades every day or every month, we’re here to help talk you through it. Feel free to email us at help@harrys.com or call us at (888) 212.6855.

 

Where are your products made?

We looked all over the world to find great razors for you. Deep in the heart of Germany, we found a company that has been making blades for over 90 years. We buy some of the best steel Sweden has to offer, and then we forge your blades in Germany in a small town near Stuttgart. Seriously.

Our handles were designed in close partnership with a really talented industrial design firm right here in New York City. Then, we found an outstanding manufacturing partner near Hong Kong who was able to bring our vision to life. We spent a lot of time thinking about the ergonomics, weight, and texture of your handle.

As for the Shave Cream, Foaming Shave Gel and Post Shave Balm, we teamed up with Mark & Jeff, talented chemists from just outside New York, to develop formulas just for Harry's. Our blend of natural ingredients provides comfort during the shave & soothes the skin after your shave.

How do I remove the blade cartridge from my handle?

Hold the handle with one hand, with the Harry’s logo facing you (blade should be facing down). With that same hand, grip the pusher (plastic connector piece at the top of the handle) at its base with your thumb and forefinger on each side of the 2 lines. Slide the pusher away from the handle. The blade should pop off with ease!

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Do your blades contain nickel?

The steel used in our blades contains a trace amount of nickel, between 0.10% and 0.15%.

Do I have to use both your razor and your gel or cream?

Of course not. Our razors, Foaming Shave Gel and Shave Cream were developed to work as great, standalone products, regardless of whether or not you use them together. That said, it never hurts to put great tires on a fast car. We'll leave it to you from here.

Are your blades and handles compatible with other brands?

Our blades are designed to fit with our handles exclusively, and vice versa. They both complement each other really well and are designed for control and precision.

How many blades are in your cartridges?

Each cartridge contains 5 evenly spaced, German-engineered razor blades.

What's the best way to use your Shave Cream?

We always recommend taking a nice, long shower before shaving -- or at least rinsing your face well with warm water. This helps to hydrate your whiskers and soften them up before you get to shaving. 

Once your skin and hair are prepared, apply a thin layer of our moisturizing shave cream. The amount needed may vary depending on how much stubble you have accumulated, but a dollop the size of a half-inch thick Quarter would be a good place to start. Then, spend 15-20 seconds massaging the cream into all the nooks and crannies of your face and neck, pick up your favorite Harry's razor, and get to shaving.

Do you test any of your products on animals?

We do not perform animal testing on any of our products, and that will never change. Some of us here in the office admittedly like to test new products on ourselves from time to time, but we promise we do that by choice!

What's the difference between your Foaming Shave Gel and Shave Cream?

The choice between Foaming Shave Gel and Shave Cream is one of preference. Our Foaming Shave Gel dispenses as a dense gel but quickly becomes a foam upon application, providing cushion and protection during your shave, while our Shave Cream applies more thinly but allows for an equally smooth glide and close shave. Both products not only protect your face during the shave, but continue to moisturize afterwards.

Have questions about ingredients?

We care deeply about the quality of our products. There are no parabens or sulfates in our formulations, and all products are both gluten-free and vegan.If you need a full ingredient list for any reason, please reach out to us and we'll send it your way.

Can I use Harry's to shave my head?

Our razors are designed to shave your face, not your head. We’re working on developing products for head shaving but in the meantime, we recommend that you only use Harry’s blades for the purpose they were designed for: to shave your face. If you have any questions at all, please call or email, we’d love to discuss them with you.

The nozzle on my Foaming Shave Gel isn't working. What do I do?

If your Foaming Shave Gel is acting stubborn, here's a trick that might work:

  • Hold the Shave Gel in your dominant hand
  • Place your thumb right underneath the ridges of the nozzle (where you would normally press down to release the shave gel)
  • Push the nozzle forward using your thumb. At that moment, you should hear a “pop” letting you know that the safety seal has been broken.

Shave to your heart's content!

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How do I remove the blades from the plastic blade box?

1.  Hold the blade box in one hand so that the green side is on the top and the clear plastic is on the bottom. Position the box so that the Mammoth is right-side up and Harrys.com is on the side closer to you. 

  1. With your other hand, push the green protruding lip on the side face you, up and away from you. The box should open with relative ease.

  2. Insert the handle into the blade cartridge, and pull back gently to remove the blade from the box. Shave away!

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Why did you change your blade box?

We always strive to give our customers the best experience possible. Our new blade box offers increased durability, keeping your blades in optimal condition until you are ready to use them. It's easy to use, water-friendly, and 100% recyclable. Comes with the same Harry’s blades you love.

Do you ever change your product prices?

At Harry's, we strive to offer our customers the highest quality products at the best value possible by designing, manufacturing and selling our products directly to you. As we grow, we are able to produce some products more cost effectively and try to pass on some of those savings to our customers by decreasing prices. In fact, we've been able to decrease the prices of our Foaming Shave Gel and Post Shave Balm by a few dollars without changing the quality or formula.

Sometimes we experience an increase in price of raw materials and labor, but still want to continue making products that meet high quality standards. Therefore, we may need to increase prices slightly or decrease the discount we offer on larger quantities. This year we decreased the discount on larger quantities of our blades, while making sure that each blade still costs $2 or less. In our 16-pack each blade is priced at $1.75 and in our 8-pack each blade is priced at $2.00.

Pricing is something we take very seriously, and whenever we change prices we always do it with the intent to deliver the best quality products to our customers at the best possible value.

ORDER QUESTIONS

Where do you ship and how long does it take?

We currently ship to the entire United States, Canada, and all US Military locations around the world via their APO, FPO & DPO addresses. In addition, we ship to Puerto Rico, Guam, the US Virgin Islands, and Saipan (though, along with Hawaiian & Alaskan residents, you may experience slightly longer delivery times).

Standard Economy Shipping takes between 5-10 business days. If for any reason you need to receive your order in fewer than 5 business days, you can expedite the processing of your order for an additional fee.  Unfortunately, we are unable to expedite shipping to our beloved Alaska, Hawaii and US territories customers. 

Please note that if you have Foaming Gel in your order, 1-day and 2-day shipping options are not available due to the fact that aerosol canisters cannot be delivered by air. 

At this time, we don't ship internationally, but we hope to sometime in the near future. 

How do you ship?

When you select our free shipping option, we send our packages using either DHL SmartMail or a service called FedEx SmartPost. Both DHL SmartMail and FedEx pick up your package for the first half of the journey, and then pass it off to the USPS -- so it goes from your local Post Office to your doorstep. You can ship anywhere the USPS ships, including physical addresses and PO Boxes.

Expedited orders will ship via FedEx, and be delivered right to your door! Speedy shipments are great, but please note that expedited shipments can't be delivered to PO Boxes, or contain our Foaming Shave Gel.

If you're ordering in Canada, all orders will ship via Canada Post. 

Regardless of how you're shipping, you'll receive a tracking number from us in your inbox as soon as it ships!

 

How do I change or cancel my order?

We try to fill and send your order as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Definitely reach out to us with a specific request, and we’ll do our best to accommodate. You can reach us at (888) 212.6855 from 10am-6pm ET, 7 days a week.

What is your return policy?

We love the products we’ve made, and we think you will too. If, after 5-8 shaves, you find that you're unhappy for any reason, just let us know so that we can help you return your products within 30 days of receipt for a full refund. 

It's helpful to remember it does take some time to adjust to a new shave system. Experimenting with the angle and pressure should help you find the right approach to giving you a great shave with our razor.

Can I send a gift from Harry's to my friends?

The fact that you’re asking this question likely means that you’re an exceptionally caring and classy person. You can (and should) send Harry’s as a gift to your friends and loved ones. We’ve tried to make your gift more special by letting you add a personalized note with your Harry’s gift, and shipping it in a protective bag to make it as presentable as possible. Just be sure to add a new shipping address at checkout — unless you wanted to gift it to yourself, that is. You'll need to place individual orders if more than one shipping address is required. 

Do you offer free shipping?

Within the United States, we offer free shipping on any order over $10. In Canada, we do not offer free shipping. Our standard economy option costs $6, but we're hoping to offer lower shipping costs to Canada in the future.

 

Why does my order have a $6 shipping fee?

You must be one of our Canadian friends! We contribute equally to your shipping costs on all orders, regardless of the transportation mode or location. In some cases - like sending orders via Economy in the US - this means shipping will be free. For orders in Canada, the costs are significantly higher, leaving a remainder of $6 after our contribution is applied.

We want you to know that the $6 fee only applies to shipping and will never go above $6 regardless of order size (unless you select an expedited option). We're committed to making sure you get your Harry's on time and we're constantly looking for ways to improve the process so that we can deliver the best experience possible.

SHAVE PLAN QUESTIONS

How do Shave Plans work?

If you find yourself reminiscing about past orders — staring dreamily at your Harry’s Profile page and remembering how much fun it was to receive that fresh pack of Blades and new can of Foaming Gel — you can create a recurring Shave Plan for all your Harry’s product needs.

Check out our Shave Plans page to get more information about your options.  You can go through our Shave Plan flow to decide what products you want to receive and how often you want to receive them.

We’re also more than happy to help you set it up, so you can always feel free to email help@harrys.com or call us at (888) 212.6855 -- 7 days a week.

How do I customize my Shave Plan?

Shave Plans are easily customizable. Just go to your Profile Page and you can modify the next ship date, cadence, and products in your Shave Plan shipments.

We give each customer control of their Shave Plan to make sure they can manage it from shipment to shipment. If you need help customizing just let us know and we can help you get it exactly right.

Do I need to sign up for a Free Trial?

In short: not if you don't want to -- no membership or contracts are necessary.

We created the Free Trial to give more people an amazing deal to try out our products. We think our shave plans are super convenient and since you can modify or cancel at anytime it's easy to control; that way you get what you want, when you want it. If you're unsure our customer service team is happy to give you advice or answer any of your questions.  If subscriptions just aren't your thing, you can always order a set or replacements on your own time on our site.

How do I cancel my Shave Plan or Free Trial online?

We hate to see you go, but you can remove items from your Plan, or cancel the whole Plan, right in your profile by visiting your Profile page Here, you’re in complete control of your shave Plan, and can add or remove product, change your cadence or next send date, or update your billing and shipping information.

If you want to cancel the whole Plan, simply click “Cancel Plan” in the lower right-hand corner.

We'd also love your feedback as to why you wanted to cancel, so feel free to send us a note at help@harrys.com with your thoughts!

What comes in my Free Trial?

When you sign up for one of our recurring Shave Plans, through our Free Trial, you’ll receive a Truman handle with a Blade attached, 2oz Foaming Shave Gel, and a Travel Blade Cover. The products are free, just cover the $3 shipping.

Already a Harry's customer but just getting a Shave Plan for the first time? Don't worry, you'll get one free handle, too! You can keep it as a back up or pass it along to a friend or family member who might like a great shave.

PAYMENT QUESTIONS

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. And we rarely turn down homemade cookies. However, we do not accept PayPal or pre-paid cards at this time. 

I see 'Stripe' on my bank statement - what’s that?

Stripe is one of our payment partners. In some cases, you might see 'Stripe' (or a variation of Stripe) on your credit card statement for the first 24 hours. Within a day, Harry's should appear on your statement in its place. If you have any questions or concerns about this, just reach out and we can help confirm your order!

I am purchasing from Canada. Why am I having trouble checking out?

We understand this can be frustrating when you're just trying to get your shave on. Some Canadian banks don't verify via billing address (which is a main verification method we use), so when we request that verification from your bank, you see an error message -- not because the billing address is wrong, but because the bank simply does not provide that verification service.

If you happen to have an Apt/Unit, try giving this a shot: when you enter your billing address, enter your unit number followed by a hyphen and then your street address in line 1. So, if you live in Apt. 35 at 5 John St, address line 1 would read 35-5 John St.

If you don't have an Apt/Unit or are still getting an error after trying the above, the best thing to do is try another card. We apologize for the inconvenience!

How do I use my redemption code?

First, that’s so cool that you have one! You’ll need to first need to go to harrys.com/redeem and enter your coupon code. Once you do so, you should see those items that the code is valid for pop up into your cart -- please note that the order total will be $0.00.

If for any reason this process does not work, try adding those same items (that the coupon code is valid for) to your cart, proceed through checkout, and click the “Apply Coupon Code” link on the Payment Details screen. Entering in your code will then apply the discount.

Your coupon code is good to go for 90 days (unless otherwise noted) after it was first generated.

There is a $1 charge on my bank statement - what’s that about?

Awesome question! Don’t worry, that $1 is merely a holding charge. As soon as your order is shipped out, you will be charged for exactly the total of your order, and that $1 will drop off immediately. It's just your bank talking to our bank saying 'Yup, this is a valid account.' 

COMPANY QUESTIONS

Can I purchase Harry's products at retail locations?

Yes! We are super excited about our great partnerships with J.Crew, Barney's, and Nordstrom. Many of their locations across the US and Canada carry our sets. Not all locations do just yet, so we recommend contacting your local stores to check for availability.

One note: Our retail partners are a great place to get started or purchase gifts, but our refill products are only available at harrys.com.

Where is your factory?

The factory is in Eisfeld, Germany — nestled between Munich and Frankfurt. It’s in a beautiful region that’s home to some of the best manufacturing and engineering companies in the world.

You can read more about it on our [Factory page](https://www.harrys.com/our-factory

Although) we product our blades in Germany, Harry’s products are currently only available in the US and Canada. We hope to expand abroad in the future.

MOBILE APP

Do you have a Mobile App?

We do! We’re really excited to announce that we have a brand new iOS App which will provide our existing customers with a super convenient option for re-ordering shave supplies. Download and install this app on your mobile device in order to easily browse through our products and place orders using existing account information. The app is currently optimized for iOS 9.0 and up.

How do I remove something from my cart in the app?

If you're on the Checkout screen, tap the back arrow in the top left-hand corner of your screen. Once you're on the Cart screen you can tap the minus sign under any product to decrease the quantity of that item in your order.

If you'd like to remove an item from your cart completely, swipe left on that item and tap the 'Delete' button that appears to the right.

I'm checking out in the app, how do I apply my Coupon Code?

You can apply your coupon code on the 'Checkout' screen under your order summary. Just tap the 'Add' button on the right side of the screen and enter your code. Our coupon codes are not case sensitive. Most of our coupon codes will only work if you're using it on your first order. If you're a returning customer, feel free to pass you code along to a friend who may want to try us out for the first time - we would really appreciate it!