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help@harrys.com 888 212.6855

TOP QUESTIONS

What's the difference between a Truman and a Winston?

The main difference between the Truman and the Winston are in their material and weight. Just to clear up any confusion: they both use the same blade and provide the same great shave.

The Winston is made from lightweight aluminum, similar to that which is used in modern aircraft, and then coated with chrome, while the Truman is made from zinc alloy, coated with colored polymer, and then lacquered. But despite the lightweight aluminum core, the Winston is still a bit heavier than the Truman. Both razors are designed to optimize performance and control for their given weight. As for the actual weight, the Truman’s weight (without a cartridge) is 1.35 ounces and the Winston’s weight (without a cartridge) is 1.73 ounces.

How long will my order take to arrive?

We partner with the United States Postal Service, Canada Post, and the major parcel carriers to get your shaving products to you quickly. That typically takes about 5-10 business days from when you order, and you can always track it by visiting your Harry’s profile, or using the Shipping Confirmation email that we send as soon as your order heads out into the world. For our friends up north in Canada, shipping may take longer. Depending on your location, we estimate 3-12 business days for delivery.

While we work hard to ensure that everyone gets their order quickly, friends in Alaska, Hawaii and U.S. Territories may experience shipping delays of up to 4 weeks.

Please note that during the 2015 Holiday season, due to high volume, all shipping carriers (including FedEx, UPS and the US Postal Service) are experiencing delays in deliveries.

I need my order fast! Can I pay for expedited shipping?

If for any reason you need to receive your order in fewer than 5 business days, you can expedite the processing of your order for an additional fee. In the US you may pay $8 for 3-4 day shipping, $12 for two-day shipping, and $20 for next-day shipping. In Canada, you may pay $16 for our ground shipping method of 1-5 days. Unfortunately, we are unable to expedite shipping to our beloved Alaska, Hawaii and US territories customers. Shipping will take approximately 4-6 weeks.

Please note that if you have Foaming Gel in your order, 1-day and 2-day shipping options are not available due to the fact that aerosol canisters cannot be delivered by air. 

During the 2015 Holiday season, due to high volume, all shipping carriers (including FedEx, UPS and the US Postal Service) are experiencing delays in deliveries.

How do I remove the blade cartridge from my handle?

Hold the handle with one hand, with the Harry’s logo facing you (blade should be facing down). With that same hand, grip the pusher (plastic connector piece at the top of the handle) at its base with your thumb and forefinger on each side of the 2 lines. Slide the pusher away from the handle. The blade should pop off with ease!

How often should I change my blades?

Due to their fine steel and precision grinding, our blades are incredibly durable. Our German partners attest that they will perform well for long, long periods of time. Of course, because Harry’s blades also happen to be affordable, we couldn’t blame you for wanting to indulge in the luxury of changing them a little more frequently. Many guys tell us that they like to change their blades every 6-8 shaves. Whether you change blades every day or every month, we’re here to help talk you through it. Feel free to call us at (888) 212.6855 or email us at help@harrys.com anytime.

Are your blades and handles compatible with other brands?

Our blades are designed to fit with our handles exclusively, and vice versa. They both complement each other really well and are designed for control and precision.

Where do you ship?

We currently ship to the entire United States, Canada, and all US Military locations around the world via their APO, FPO & DPO addresses. In addition, we ship to Puerto Rico, Guam, the US Virgin Islands, and Saipan (though, along with Hawaiian & Alaskan residents, you may experience slightly longer delivery timelines).

At this time, we don’t ship internationally, but we hope to sometime in the near future. 

Why does my order have a $6 shipping fee?

You must be one of our Canadian friends! We contribute equally to your shipping costs on all orders, regardless of the transportation mode or location. In some cases – like sending orders via Economy in the US – this means shipping will be free. For orders in Canada, the costs are significantly higher, leaving a remainder of $6 after our contribution is applied.

We want you to know that the $6 fee only applies to shipping and will never go above $6 regardless of order size (unless you select an expedited option). We’re committed to making sure you get your Harry’s on time and we’re constantly looking for ways to improve the process so that we can deliver the best experience possible.

Do you offer free shipping?

Within the United States, we offer free shipping on any order over $10. In Canada, we do not offer free shipping. Our standard economy option costs $6, but we’re hoping to offer lower shipping costs to Canada in the future.

How can I get a blade cover?

Travel blade covers can be purchased from this page for $1 each: https://www.harrys.com/products/travel-blade-cover

It’s worth mentioning that you’ll get free shipping on any order that’s over $10 in the United States. Otherwise, there’s a $3 shipping charge. We recommend adding one to your next blade order!

 

PRODUCT QUESTIONS

What's the difference between a Truman and a Winston?

The main difference between the Truman and the Winston are in their material and weight. Just to clear up any confusion: they both use the same blade and provide the same great shave.

The Winston is made from lightweight aluminum, similar to that which is used in modern aircraft, and then coated with chrome, while the Truman is made from zinc alloy, coated with colored polymer, and then lacquered. But despite the lightweight aluminum core, the Winston is still a bit heavier than the Truman. Both razors are designed to optimize performance and control for their given weight. As for the actual weight, the Truman’s weight (without a cartridge) is 1.35 ounces and the Winston’s weight (without a cartridge) is 1.73 ounces.

How do I remove the blades from the plastic blade box?

1.  Hold the blade box in one hand so that the green side is on the top and the clear plastic is on the bottom. Position the box so that the Mammoth is right-side up and Harrys.com is on the side closer to you. 

2. With your other hand, push the green protruding lip on the side face you, up and away from you. The box should open with relative ease.

3. Insert the handle into the blade cartridge, and pull back gently to remove the blade from the box. Shave away!

Why did you change your blade box?

We always strive to give our customers the best experience possible. Our new blade box offers increased durability, keeping your blades in optimal condition until you are ready to use them. It’s easy to use, water-friendly, and 100% recyclable. Comes with the same Harry’s blades you love.

How often should I change my blades?

Due to their fine steel and precision grinding, our blades are incredibly durable. Our German partners attest that they will perform well for long, long periods of time. Of course, because Harry’s blades also happen to be affordable, we couldn’t blame you for wanting to indulge in the luxury of changing them a little more frequently. Many guys tell us that they like to change their blades every 6-8 shaves. Whether you change blades every day or every month, we’re here to help talk you through it. Feel free to email us at help@harrys.com or call us at (888) 212.6855.

 

Where are your products made?

We looked all over the world to find great razors for you. Deep in the heart of Germany, we found a company that has been making blades for over 90 years. We buy some of the best steel Sweden has to offer, and then we forge your blades in Germany in a small town near Stuttgart. Seriously.

Our handles were designed in close partnership with a really talented industrial design firm right here in New York City. Then, we found an outstanding manufacturing partner near Hong Kong who was able to bring our vision to life. We spent a lot of time thinking about the ergonomics, weight, and texture of your handle.

As for the Shave Cream, Foaming Shave Gel and Post Shave Balm, we teamed up with Mark & Jeff, talented chemists from just outside New York, to develop formulas just for Harry’s. Our blend of natural ingredients provides comfort during the shave & soothes the skin after your shave.

How do I remove the blade cartridge from my handle?

Hold the handle with one hand, with the Harry’s logo facing you (blade should be facing down). With that same hand, grip the pusher (plastic connector piece at the top of the handle) at its base with your thumb and forefinger on each side of the 2 lines. Slide the pusher away from the handle. The blade should pop off with ease!

What ingredients are in your Shave Cream?

We make our shaving cream from a blend of natural ingredients. We cool your skin with licorice, milk thistle, and cucumber, protect it with Vitamins E & B5, and then moisturize your face with marula & coconut oils. There are no parabens or sulfates in our cream, and it’s both gluten-free and vegan. If you need a full ingredient list, reach out to us and we’ll send it your way.

Do your blades contain nickel?

The steel used in our blades contains a trace amount of nickel, between 0.10% and 0.15%.

Do I have to use both your razor and your gel or cream?

Of course not. Our razors, Foaming Shave Gel and Shave Cream were developed to work as great, standalone products, regardless of whether or not you use them together. That said, it never hurts to put great tires on a fast car. We’ll leave it to you from here.

Are your blades and handles compatible with other brands?

Our blades are designed to fit with our handles exclusively, and vice versa. They both complement each other really well and are designed for control and precision.

How many blades are in your cartridges?

Each cartridge contains 5 evenly spaced, German-engineered razor blades.

What's the best way to use your Shave Cream?

We always recommend taking a nice, long shower before shaving — or at least rinsing your face well with warm water. This helps to hydrate your whiskers and soften them up before you get to shaving. 

Once your skin and hair are prepared, apply a thin layer of our moisturizing shave cream. The amount needed may vary depending on how much stubble you have accumulated, but a dollop the size of a half-inch thick Quarter would be a good place to start. Then, spend 15-20 seconds massaging the cream into all the nooks and crannies of your face and neck, pick up your favorite Harry’s razor, and get to shaving.

Do you test any of your products on animals?

We do not perform animal testing on any of our products, and that will never change. Some of us here in the office admittedly like to test new products on ourselves from time to time, but we promise we do that by choice!

Do your cartridges come with a single blade on the back for trimming?

Due to the angle of the blades and the flexible hinge of the cartridge, our razor allows for easy maneuverability as it navigates the contours of your face. While our cartridges don’t come with a blade on the back for trimming and edging your beard, they were designed with shaping and styling your facial hair in mind.

What's the difference between your Foaming Shave Gel and Shave Cream?

The choice between Foaming Shave Gel and Shave Cream is one of preference. Our Foaming Shave Gel dispenses as a dense gel but quickly becomes a foam upon application, providing cushion and protection during your shave, while our Shave Cream applies more thinly but allows for an equally smooth glide and close shave. Both products not only protect your face during the shave, but continue to moisturize afterwards.

What ingredients are in your Foaming Shave Gel?

We made our Foaming Shave Gel from a blend of natural ingredients. It’s a dense foam that provides cushion and protection while maintaining a fluffy and voluminous texture, all while soothing and hydrating your skin, leaving it feeling refreshed all day. There are no parabens or sulfates in our Foaming Shave Gel, and it’s both gluten-free and vegan. If you need a full ingredient list, reach out to us and we’ll send it your way.

What ingredients are in your Post Shave Balm?

We made our Post Shave Balm from a blend of natural ingredients. Our gel-lotion hybrid solution absorbs quickly into your skin like a gel, while continuously moisturizing like a lotion.There are no parabens or sulfates in our Post Shave Balm, and it’s both gluten-free and vegan. If you need a full ingredient list, reach out to us and we’ll send it your way.

Can I use Harry's to shave my head?

Our razors are designed with your face in mind, and shaving your head is different from shaving your face. So, here are some tips for head shaving: Pull your skin tight with one hand. Use your other hand to shave in light, straight strokes, gripping the back end of the razor handle, not close to the blade. Remember – slow and steady wins this shave.

The nozzle on my Foaming Shave Gel isn't working. What do I do?

If your Foaming Shave Gel is acting stubborn, here’s a trick that might work:

- Hold the Shave Gel in your dominant hand
- Place your thumb right underneath the ridges of the nozzle (where you would normally press down to release the shave gel)
- Push the nozzle forward using your thumb. At that moment, you should hear a “pop” letting you know that the safety seal has been broken.

Shave to your heart’s content!

ORDER QUESTIONS

Where do you ship?

We currently ship to the entire United States, Canada, and all US Military locations around the world via their APO, FPO & DPO addresses. In addition, we ship to Puerto Rico, Guam, the US Virgin Islands, and Saipan (though, along with Hawaiian & Alaskan residents, you may experience slightly longer delivery timelines).

At this time, we don’t ship internationally, but we hope to sometime in the near future. 

How do you ship?

When you select our free shipping option, we send our packages using either DHL SmartMail or a service called FedEx SmartPost. Both DHL SmartMail and FedEx pick up your package for the first half of the journey, and then pass it off to the USPS — so it goes from your local Post Office to your doorstep. You can ship anywhere the USPS ships, including physical addresses and PO Boxes.

Expedited orders will ship via FedEx, and be delivered right to your door! Speedy shipments are great, but please note that expedited shipments can’t be delivered to PO Boxes, or contain our Foaming Shave Gel.

If you’re ordering in Canada, all orders will ship via Canada Post. 

Regardless of how you’re shipping, you’ll receive a tracking number from us in your inbox as soon as it ships!

 

How do I change or cancel my order?

We try to fill and send your order as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Definitely reach out to us with a specific request, and we’ll do our best to accommodate. You can reach us at (888) 212.6855 from 10am-6pm ET, 7 days a week.

What is your return policy?

We love the products we’ve made, and we think you will too. If, after 5-8 shaves, you find that you’re unhappy for any reason, just let us know so that we can help you return your products within 30 days of receipt for a full refund. 

Can I send a gift from Harry's to my friends?

The fact that you’re asking this question likely means that you’re an exceptionally caring and classy person. You can (and should) send Harry’s as a gift to your friends and loved ones. We’ve tried to make your gift more special by letting you add a personalized note with your Harry’s gift, and shipping it in a protective bag to make it as presentable as possible. Just be sure to add a new shipping address at checkout — unless you wanted to gift it to yourself, that is. You’ll need to place individual orders if more than one shipping address is required. 

Do you offer free shipping?

Within the United States, we offer free shipping on any order over $10. In Canada, we do not offer free shipping. Our standard economy option costs $6, but we’re hoping to offer lower shipping costs to Canada in the future.

 

Help! There’s an issue with my Engraved Winston. What do I do?

We engrave your initials on the back of the handle, opposite our logo, so if you think your Engraved Winston arrived with no engraving, check to see that they aren’t just hiding back there. Still nothing? No problem. You can reach us at help@harrys.com, (888) 212.6855 or tweet @harryshelp.

Have other questions about your Winston? Just give us a call or email us and we’ll get you sorted out ASAP.

How long will it take for my Engraved Winston or Razor Stand to arrive?

It can take an extra day or two for the engraving process, so ground shipping in the US may take up to 6 business days, two-day shipping could take 4 business days, and next-day air up to 3 days. For our friends in Canada, economy shipping may take 6-15 days, while ground shipping may take 4-8 days. Having said that, we try to ship packages as close to same day as we can, so these are just the most conservative estimates.

Why does my order have a $6 shipping fee?

You must be one of our Canadian friends! We contribute equally to your shipping costs on all orders, regardless of the transportation mode or location. In some cases – like sending orders via Economy in the US – this means shipping will be free. For orders in Canada, the costs are significantly higher, leaving a remainder of $6 after our contribution is applied. 

We want you to know that the $6 fee only applies to shipping and will never go above $6 regardless of order size (unless you select an expedited option). We’re committed to making sure you get your Harry’s on time and we’re constantly looking for ways to improve the process so that we can deliver the best experience possible.

 

SHAVE PLAN QUESTIONS

How do Shave Plans work?

If you find yourself reminiscing about past orders — staring dreamily at your Harry’s Profile page and remembering how much fun it was to receive that fresh pack of blades and new can of Foaming Gel — you can create a recurring Shave Plan for all your Harry’s product needs.

Check out https://www.harrys.com/auto-refill to get more information about your options.  You can go through our Shave Plan flow to decide what products you want to receive and how often you want to receive them. 

We’re also more than happy to help you set it up, so you can always feel free to email help@harrys.com or call us at (888) 212.6855 - 7 days a week.

Does my first Shave Plan order come with a handle?

When you sign up for one of our recurring Shave Plans, we know you’ll need a handle to get started. That’s why we’ve recently started including a Truman Handle in the color of your choice with your first shipment. As a bonus, the handle is free!

Already a Harry’s customer but just getting a Shave Plan for the first time? Don’t worry, you’ll get one free handle too! You can keep it as a back up or pass it along to a friend or family member who might like a great shave.

What if I go on vacation?

Well, first, congrats — we’re sure you earned the time off, so enjoy it. In the meantime, visit your Profile, where you’ll see your Shaving Plan. You can modify your replacement schedule easily, and place it on Hold as long as you like. You can also modify your plan at www.harrys.com/profile.

Does my Free Trial Shave Plan have to include both blades and gel?

Shave plans are easily customizable, and are not required to include any gel or cream. Just go to the Shave Plan page, and then after selecting how often you shave, you will see the “Blades Only Plan” option. 

There is also  “Customize your own Shave Plan" option on the top left of this section. There, you’ll see a sentence that says “Send me 8 blades and 2 gel every 2 months.” If you click any of those variables, a drop-down will appear from which you can choose any quantity or frequency you’d like, including “zero” for gel.

Do I need to sign up for a Shave Plan?

In short; not if you don’t want to — no membership or contracts here. The Shave Plans are very convenient and can be changed or cancelled at anytime; that way you get what you want, when you want.  If that’s just not your thing, you can always order a set or replacements on your own time by visiting our product page.

Can I cancel my Shave Plan?

Yes, you can cancel your Shave Plan at any time by visiting harrys.com/profile and selecting “Your Shave Plan.”

You can also email us at help@harrys.com, or give us a call at 888-212-6855, 7-days a week, from 10AM-6PM ET. Just let us know the email address you used for your account, and we will take care of that for you right away. And if you’ve got any feedback for us as to why you want to cancel your plan, we’d also love to hear it, too!

How do I cancel my Shave Plan or Free Trial online?

We hate to see you go, but you can remove items from your plan, or cancel the whole plan, right in your profile by visiting harrys.com/profile. Click on “Your Shave Plan.” Select “Edit” and then “Remove” to the right of the item. If you want to cancel the whole plan, just remove all of the items. Be sure to click “Save Changes” after making any modifications to your plan.

We’d also love your feedback as to why you wanted to cancel, so feel free to send us a note at help@harrys.com with your thoughts!

 

 

PAYMENT QUESTIONS

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. And we rarely turn down homemade cookies. However, we do not accept PayPal or pre-paid cards at this time. 

How do I use my redemption code?

First, that’s so cool that you have one! You’ll need to first need to go to harrys.com/redeem and enter your coupon code. Once you do so, you should see those items that the code is valid for pop up into your cart — please note that the order total will be $0.00.

If for any reason this process does not work, try adding those same items (that the coupon code is valid for) to your cart, proceed through checkout, and click the “Apply Coupon Code” link on the Payment Details screen. Entering in your code will then apply the discount.

Your coupon code is good to go for 90 days (unless otherwise noted) after it was first generated.

There is a $1 charge on my bank statement - what’s that about?

Awesome question! Don’t worry, that $1 is merely a holding charge. As soon as your order is shipped out, you will be charged for exactly the total of your order, and that $1 will drop off immediately. It’s just your bank talking to our bank saying ‘Yup, this is a valid account.’ 

COMPANY QUESTIONS

Can I purchase Harry's products at retail locations?

Yes! We are super excited about our great partnerships with J.Crew, Barney’s, and Nordstrom. Many of their locations across the US and Canada carry our sets. Not all locations do just yet, so we recommend contacting your local stores to check for availability.

We’re also thrilled to have a kiosk in Grand Central Station this holiday season! If you’re in the NYC area, pop by to check it out.

One note: Our retail partners are a great place to get started or purchase gifts, but our refill products are only available at harrys.com.

Do you have a Mobile App?

We do! We’re really excited to announce that we have a brand new Mobile App which will provide our existing customers with a super convenient option for re-ordering shave supplies. Download and install this app on your mobile device in order to easily browse through our products and place orders using existing account information. The app is currently optimized for iPhones 4s or later (iOS 8 or higher). Check it out here: http://www.harrys.com/app

How does your Give a Shave program work?

As a company, Harry’s truly cares about preparing people from all walks of life for success. As we like to say here, we really “give a shave.” We give 1% of our sales and volunteer 1% of our time to organizations, like our current partners City Year and Year Up, that take a holistic approach to personal and professional readiness. We call it Harry’s One Plus One.

Where is the factory you recently purchased?

The factory is in Eisfeld, Germany — nestled between Munich and Frankfurt. It’s in a beautiful region that’s home to some of the best manufacturing and engineering companies in the world.

Your factory is in Germany, does that mean you ship internationally?

Harry’s products are currently only available in the US and Canada. We hope to expand abroad in the future.